1 Job in Milwaukee, WI
P A MANAGEMENT LLC is Hiring a Front Desk Supervisor Near Milwaukee, WI
- Directly supervises the activities and the service levels of the guest services division Front Office Department
- Understands guests service needs and how to exceed guest expectations
- High levels of interaction with all members of team. Exchanging ideas, information, and opinions with others to formulate programs and arrive jointly at decisions, conclusions, and solutions.
- Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
- Develops relationships with return guests, group contacts and other guests in order to provide personalized service
- Procedures/standards
- Train Front Office Agents
- Monitors agents’ activities to assure that standards are being met, the team is being supported and guest needs are being met. Routinely inspects all areas of responsibility in the Guest Services Department
- Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and associates. Responds swiftly and effectively in any hotel emergency or safety situation
- Coordinates arrivals and departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of all guests
- Assures that all financial and credit procedures are followed, including following up on credit problems.
- Review all paid-outs, rebates, Petty disbursements and Direct Billing. Check cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements
- Checks guests in/out in an efficient and friendly manner, using guests name whenever possible. Assure guest is assigned the type of room requested and the correct rate is charged.
- Coordinates arrivals, departures, and billing requirements of groups with Sales and Catering Departments.
- Blocks rooms for arrivals and ensures any discrepancies are resolved utilizing a variety of
- Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests and Groups
- Provides basic trouble shooting support for in room services such as Internet, TV movies, games and web services
- Monitors and responds to hotel fire control panel and emergency and safety situations in an efficient and professional manner
- Work with integrity, confidentiality and discretion
- Work in a safe, prudent and highly organized manor
- Superior oral, written and computer skills
- Maintain a good working relationship with other associates by promoting teamwork and
- Properly handle and report associate and guest accidents
- Able to work alone without direct supervision
- Assist with responsibilities and duties in other departments and as assigned by management
- Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel and willingness to work different shifts is required
- Attend all required meetings
- Maintain complete knowledge of and comply with all departmental policies/service
- Any other responsibilities assigned by management
Fundamental Requirements:
- 4-year college degree preferred
- A minimum of 2 years in front desk experience in a hotel
- Must be proficient in Word, Excel, and other applicable computer systems
Benefits:
- 401(k)
- 401(k) matching
- Health, Dental, and Vision insurance
- Employee discount
- Sick Time
- Paid Time Off
Job Summary
Full Time
Business Services
$32k-44k (estimate)
05/09/2024
07/08/2024
pamanagement.org
TRENTON, NJ
50 - 100
Private
JASON MCKINLEY
$10M - $50M
Business Services
Related Companies
The job skills required for Front Desk Supervisor include Front Office, Guest Service, Teamwork, Computer Systems, Billing, Confidentiality, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Supervisor positions, which can be used as a reference in future career path planning. As a Front Desk Supervisor, it can be promoted into senior positions as a Front Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Supervisor. You can explore the career advancement for a Front Desk Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Supervisor job description and responsibilities
Typically managing a team of billing specialists and clerks, a billing supervisor must set goals and guidelines, gather and analyze billing data, develop reports to be presented to directors and other executives, and create strategies to optimize billing
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The Front Desk Supervisor will provide customer service excellence at all times, by creating a personable and memorable experience for guests while maintaining the functionality and safety of the hotel.
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They are responsible for all hotel services, such as guest relations, front desk, housekeeping, maintenance, revenue management, expense management, team building, and employee development.
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Provides technical support to front desk and housekeeping staff when needed.
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Prepare monthly reports and budget for front office department.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Supervisor jobs
The hotel front desk supervisor must deal with any complaints quickly and efficiently, or the hotel manager will have to be contacted.
02/10/2022: Clarksville, TN
Soft skills like Customer Satisfaction, Time Management and Teamwork are essential for Front Desk Supervisor roles and jobs.
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Provides effective sales effort at Front Desk to maximize room revenue.
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Maintains safe working conditions within department and Hotel.
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Utilize computer competencies to learn the property management systems effectively, become a property expert on the system.
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Step 3: View the best colleges and universities for Front Desk Supervisor.
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